![]() ![]() Clicking the InfoBar will open the Server Failures folder for you in a separate window.To enhance your Microsoft 365 experience in New Outlook for Windows,, Outlook for iOS, Outlook for Android, and new Outlook for Mac, you can now sync your non-Microsoft accounts (including their emails, contacts, and events) to the Microsoft Cloud. An InfoBar appears at the top of any item that has another copy of the item stored in the Server Failures folder. Items normally appear in this folder only when there are failures in synchronizing server items with an Offline Folder file (.ost), which is used when you work offline or use Cached Exchange Mode. If you are missing a message that has been sent to you, and you have verified with the sender that the message was sent, check this folder. ![]() The contents of this folder are available only when you have a connection to your server. When Outlook cannot synchronize the item from the server, it moves it from its original folder location into the Server Failures folder. Server failuresĬontains items that Outlook failed to synchronize from the Exchange server. You can only see these items when you are offline and you cannot view them from any other computer. Clicking the InfoBar opens the Local Failures folder for you in a separate window. An InfoBar appears at the top of any item that has another copy of the item stored in the Local Failures folder. The local changes may be permanently stuck in your Local Failures folder. If you have made changes to items while working offline, and then notice that your changes are not appearing in another Outlook client or Outlook Web Access, you should check this folder. Local failuresĬontains all items that could not be sent to your server. It is possible that your changes caused a conflict with the original item, and the changes will exist in the Conflicts folder. If you have made changes to an item, but are not seeing the updated item in your Navigation Pane folders, check the Conflicts folder. ![]() Clicking the InfoBar will bring up a list of conflicting items and allow you to resolve the conflict by determining which item you want to keep. The conflicting item is stored in the Conflicts folder. An InfoBar at the top of the original item advises you that a conflict for this item exists. ConflictsĬontains all the multiple copies of conflicting items in your mailbox. The contents of the Sync Issues folder are not copied to your server, and you cannot view the items in the Sync Issues folder from any other computer. The information in this folder may help your organization’s support team or Microsoft Exchange server administrator determine what is wrong. This folder is helpful if Outlook is having trouble synchronizing - for example, there is an item that you see in Outlook Web Access, but not in Outlook - or you are not getting new mail in some folders when using Cached Exchange Mode. In previous releases of Microsoft Outlook, these logs were stored in the Deleted Items folder. Sync issuesĬontains all of the synchronization logs. The following describes the four folders and the items you may find in each folder. The synchronization issues folders contain logs and items that Microsoft Outlook has been unable to synchronize with your Microsoft Exchange Server. ![]()
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